Warranty Replacement Information
Terms & Conditions
All Sedu Revolution tools carry a two (2) year limited warranty (Sedu ICON Prive holds a 6yr warranty and Sedu ICON Styling Iron holds 3 years) against damage caused by faulty material and/or workmanship from date of purchase; in which Exceon will replace your item with a like refurbished product. This warranty does not cover damages resulting from accident, misuse, abuse, attempts at repair or the use of unauthorized attachements.
Please retain a copy of the receipt for your own records as it will be required to process any warranty submission. The warranty is effective from purchase date verified on the receipt. We cannot honor a warranty for any product purchased from an unauthorized seller. We do not replace the product outside of the warranty period.
What does Sedu Certified Refurbished mean?
When Sedu refurbishes an item, our expert technicians test and runs numerous quality assurance inspections on each item to ensure that the product is fully functional and is very much so like a brand new item. Once the quality assurance process is complete (we’re obsessive), items are sterilized, re-packaged and marked as refurbished. A Sedu Certified Refurbished product is covered through the end of the warranty period from the date of your original purchase.
-It’s that simple.
Please note: Warranty periods are calculated from your original date of purchase; receiving a replacement item does not extend your warranty period.
If we no longer carry the item you’d like to replace, our Customer Service Team will be happy to help you find a comparable alternative.
How to Submit for Warranty Replacement
- STEP 1: Download our Warranty Replacement form – [.pdf], [.doc]
- STEP 2: Include a copy of your receipt from an authorized seller.
- STEP 3: Don’t forget to include payment to cover the return shipping and handling of the replacement. You may pay for the shipping option on the warranty form by credit card or money order. Don’t forget to fill out payment information and sign the form!
- Step 4: Send your item to:
Exceon American Beauty Supply
c/o Customer Returns Department
90 Stults Road
Dayton, NJ 08810
- Step 5: We recommend shipping your package through a traceable shipping method like Federal Express or UPS who both offer Delivery Confirmation.
- Step 6: We will email you within 5 business days of receiving your package to confirm your warranty replacement. We will email you again after we process your request to let you know when your replacement item ships.
Warranty Replacement Processing Fees
Our Warranty Replacement fee covers shipping and handling for your replacement item. Canadian and other international customers may be subject to additional duties and taxes according to the laws of your country.
- $9.95 USD if shipping to the Continental U.S.
- $29.95 USD if shipping to Hawaii, Alaska, Puerto Rico or Canada
Warranty lengths vary by Item, and are valid from the date of purchase.
|Popular Items||Warranty Periods|
|Sedu Pro Original Irons||2 Years|
|Sedu Revolution Tools||2 years|
|Sedu Icon Styling Iron||3 years|
|Sedu Icon Prive Hair Dryer||6 years|